Terms & Conditions

Placing Orders

All orders are processed, packaged and delivered within 2 weeks of order. If for whatever reason an item that you have ordered is out of stock, we will contact you to inform you before we proceed with processing, packaging and the delivering of your order. You will have the option to opt out of your order should we be unable to supply you with an out of stock item within an agreed acceptable time period.

If you do not receive your package within the specified time frame then we advise you to contact us. All parcels to the U.K. mainland (excluding the Highlands of Scotland) are delivered via XDP.

Product specifications can change from time to time, subject to the availability of materials, colour variations and timber. Timber defects are a natural, while every effort is made to ensure defects are removed before dispatch, sometimes they do occur.

An existing contract between “Brownies Bespoke Aviaries” and yourself will only come into effect once you have received confirmation that your order has been accepted.


Protection of Personal Information

When you purchase goods from our online store, it is necessary for us to collect personal information from you in order to process your order. Such information includes, Names, Address and Contact Details (Email and telephone). We honour your confidentiality at Brownies Bespoke Aviaries, all personal information remains strictly private and is not released to any third parties outside of what is necessary for the processing and delivery of your order.

We reserve the right to occasionally send you information for marketing purposes, unless you choose to opt out of this.

Any credit card details you supply to us for processing your order are transmitted over a secure SSL link.


Damaged or Incorrect Order

We advise that all orders should be checked against your receipt the same day as your delivery arrives. Should you find goods to be damaged or for the order to be incorrect then we must be notified within 3 days of your delivery arrival date. We will only be able to assume responsibility for damaged or incorrect items within this time period.


Returning Items Refund Policy

Brownies Bespoke Aviaries wish to ensure customer satisfaction. Should you not be satisfied with your purchase, we offer the standard 14 day return of the item(s) to us in their original condition. This must be done within 14 days of receipt. We can offer you a refund within this 14 day period. After the 14 day period unfortunately we can not offer you a refund or exchange.

Refunds will be issued so long as the Item(s) are returned in their original packaging, unused and unopened. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at surplusandlost@gmail.com

Furthermore we cannot assume responsibility for item(s) until they have reached us. Any costs involved in returning an item(s) to us is your responsibility. Any claims against us are limited to the value of the goods only. When you make a purchase with us you agree to all our terms and conditions.


To return your product

You should send your product to: Returns, Brownies Bespoke Aviaries, 3 Edinburgh Gardens, Claydon, Suffolk IP6 0DS. Please email us at bandrew664@gmail.com prior to returning the item.

You will be responsible for paying for your own shipping costs for returning your item (unless the item is defective).